You are in a virtual job interview, and the kind, empathetic voice on the other side of the connection is promptly answering all your questions, giving you the right cues to keep the conversation going, and seems to be really ‘getting’ you… Would it ever cross your mind that you might actually be talking to a… chatbot?
This is just a glimpse into the new era of hiring, which does not seem to be too far away.
AI is fast becoming part of companies’ regular recruitment processes. A staggering 70% of human resources agents across Europe are using some sort of AI tool when searching for or assessing candidates, suggesting that there is something to be gained compared to traditional methods.
Conversational AI, for example, a subset of AI technologies that can simulate human verbal interaction, is one of the most innovative tools in the arsenal of organisations looking to source, evaluate and ultimately hire the best person for a job. And those gains aren’t one-sided, either: applicants’ experience may also be enhanced in several ways.
During the hiring process, AI can:
- analyse market trends and other metrics, helping companies assess talent availability;
- create accurate job descriptions, fast;
- select the target audience and ‘pitch’ jobs to the most suitable candidates only, instantly matching skills to job criteria;
- filter applicants according to skill and experience;
- answer applicants’ queries;
- draft tailored interview questions;
- help schedule and/or conduct interviews;
- provide all the information successful candidates need for seamless onboarding.
What are the benefits of leveraging AI in recruitment?
- Efficiency and speed. Automating the initial screening process, recruiters can save hours going over CVs to create a shortlist. AI algorithms can take on this task, identifying the most suitable candidates almost instantly.
- Communication flexibility. AI isn’t restricted to conventional hours and is available to answer candidate queries during a much broader time spectrum, creating convenient solutions for both the company and the applicants.
- Enhanced candidate assessment. AI conducts intelligent screening by looking beyond background and expertise: it can identify non-verbal cues that say a lot about a candidate’s personality and how they would fit in the company culture.
- More engaging applicant process. AI tools can answer questions, schedule interviews and provide feedback in real time, helping applicants navigate the arduous screening procedure.
There are still many issues to iron out when involving AI in recruitment. People’s trust remains a big hurdle: many are averse to the idea of ‘inhuman’ interaction. Apart from that, there is the ethical issue of data privacy and algorithmic transparency, as well as the question of whether AI can really operate in a fair and unbiased way. As the way we work is rapidly evolving, it is certain that we need to board the AI train if we want to keep up. Luckily, our human intelligence is nowhere near relinquishing its first-class ticket.
On the lookout for a new work opportunity? Read our article on five ways AI can help your job search.
Related links:
AI skills for tomorrow: A guide to upskilling in the digital age
Put Artificial Intelligence to work for you
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Details
- Publication date
- 12 September 2024
- Authors
- European Labour Authority | Directorate-General for Employment, Social Affairs and Inclusion
- Topics
- Recruiting trends
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